Frequently Asked Questions
Everything You Need to Know Before Your Pet’s Journey Begins
General Questions
A flight nanny is a trained human courier who travels in-cabin with your pet on a commercial flight. Your pet never goes into cargo and receives hands-on care from takeoff to delivery.
Yes. We offer international and domestic pet transportation by both air and ground, covering most major destinations worldwide. Just submit a booking request, and we’ll confirm availability.
Once your pet is picked up, you’ll receive a tracking number to follow their journey in real-time with location, status, and delivery updates.
We primarily transport dogs and cats, but we also accommodate other small domestic animals depending on airline and country regulations. Contact us to confirm.
Absolutely. We handle puppies, kittens, and rescued pets with extra care. We follow a strict protocol for hydration, comfort, and emotional reassurance throughout the trip.
Booking & Requirements
Typically, you’ll need:
Pet passport or health certificate
Vaccination records
Microchip information (if required)
We’ll guide you through country-specific regulations after booking.
Yes, if you have one. We recommend airline-approved soft or hard carriers. If you don’t have one, we can provide one for an additional fee.
Yes. We support litter transport for breeders or shelters. Just mention this in your booking form, and we’ll arrange a suitable courier and vehicle/airline setup.
We recommend booking at least 7–10 days in advance, especially for international travel. Last-minute bookings are possible depending on availability.
Yes. We offer door-to-door courier services for both air and ground transport, depending on your location and the airline’s policies.
During Transport
Yes. You’ll receive automatic status updates via email or SMS, and you can track your pet live using your tracking ID.
Our couriers provide constant supervision in-cabin. For ground transport, we ensure regular rest stops, feeding, and temperature control.
Let us know in advance. Many of our couriers are experienced with nervous or anxious pets. We’ll tailor the trip accordingly and ensure extra reassurance.
After Delivery
You’ll receive a delivery confirmation message, including a photo, time stamp, and the name of the person who received your pet.
Yes! On request, we can provide photo/video updates at pickup, during layovers, and at delivery. Some VIP packages include this automatically.
General Questions
A flight nanny is a trained human courier who travels in-cabin with your pet on a commercial flight. Your pet never goes into cargo and receives hands-on care from takeoff to delivery.
Yes. We offer international and domestic pet transportation by both air and ground, covering most major destinations worldwide. Just submit a booking request, and we’ll confirm availability.
Once your pet is picked up, you’ll receive a tracking number to follow their journey in real-time with location, status, and delivery updates.
We primarily transport dogs and cats, but we also accommodate other small domestic animals depending on airline and country regulations. Contact us to confirm.
Absolutely. We handle puppies, kittens, and rescued pets with extra care. We follow a strict protocol for hydration, comfort, and emotional reassurance throughout the trip.
Booking & Requirements
Typically, you’ll need:
Pet passport or health certificate
Vaccination records
Microchip information (if required)
We’ll guide you through country-specific regulations after booking.
Yes, if you have one. We recommend airline-approved soft or hard carriers. If you don’t have one, we can provide one for an additional fee.
Yes. We support litter transport for breeders or shelters. Just mention this in your booking form, and we’ll arrange a suitable courier and vehicle/airline setup.
We recommend booking at least 7–10 days in advance, especially for international travel. Last-minute bookings are possible depending on availability.
Yes. We offer door-to-door courier services for both air and ground transport, depending on your location and the airline’s policies.
During Transport
Yes. You’ll receive automatic status updates via email or SMS, and you can track your pet live using your tracking ID.
Our couriers provide constant supervision in-cabin. For ground transport, we ensure regular rest stops, feeding, and temperature control.
Let us know in advance. Many of our couriers are experienced with nervous or anxious pets. We’ll tailor the trip accordingly and ensure extra reassurance.
After Delivery
You’ll receive a delivery confirmation message, including a photo, time stamp, and the name of the person who received your pet.
Yes! On request, we can provide photo/video updates at pickup, during layovers, and at delivery. Some VIP packages include this automatically.
Still Have Questions?
Reach out directly via our [Contact Page] or email support@homeflightnanny.com. Our friendly support team is happy to assist.